Service
It is important to us that you are happy with your purchase and enjoy it for a long time. For this reason, we are there for you, before and after your order. On our service page we inform you about everything that you need to know about your order. If you can't find an answer to your question here, feel free to contact us by phone or email. We will be glad to help you further.
Order process and payment options
A brief explanation of how to order items, what payment methods we offer and how you can secure your purchase with us (buyer protection).
Shipping and delivery costs
Here you will find all information about our shipping partners, price lists for local and global shipping, delivery times, deliveries to non-EU countries and climate protection.
45 days return policy
Learn all about your 45-day return policy, how to get your money back, and how to easily exchange items for other items.
Returning an item (Returns)
If you are not completely satisfied with an item, you can find step-by-step instructions for an uncomplicated return here.
Our conversion partners
If you don't want to do the conversion yourself, you are welcome to send your bike to us. Or you can contact one of our conversion partners. You are sure to find one in your area.
Downloads
Here you will find assembly and operating instructions, installation templates, dimension drawings, programming software – üclearly sorted and ready for download.
Service
It is important to us that you are happy with your purchase and enjoy it for a long time. For this reason, we are there for you, before and after your order. On our service page we inform you about everything that you need to know about your order. If you can't find an answer to your question here, feel free to contact us by phone or email. We will be glad to help you further.
Order process and payment options
A brief explanation of how to order items, what payment methods we offer and how you can secure your purchase with us (buyer protection).
Shipping and delivery costs
Here you will find all information about our shipping partners, price lists for local and global shipping, delivery times, deliveries to non-EU countries and climate protection.
45 days return policy
Learn all about your 45-day return policy, how to get your money back, and how to easily exchange items for other items.
Returning an item (Returns)
If you are not completely satisfied with an item, you can find step-by-step instructions for an uncomplicated return here.
Our conversion partners
If you don't want to do the conversion yourself, you are welcome to send your bike to us. Or you can contact one of our conversion partners. You are sure to find one in your area.
Downloads
Here you will find assembly and operating instructions, installation templates, dimension drawings, programming software – üclearly sorted and ready for download.