Returning an article
You want to return an article? No big deal. Here you will receive step-by-step instructions for an easy return. All returns are handled by our logistics partner DHL - even if another parcel service has delivered your package on the way there.
1. state the reason for the return
You will help us to process your return faster if you enclose a completed return form with all relevant information about your return with the package. Simply click on the banner, download the PDF, fill it out on your PC or handwritten and enclose it in the parcel.
2. pack the article
Pack the item securely and cushion the package well if necessary. Do not forget to enclose the completed return form with the package.
3. create DHL returns label
You can create the return label via the DHL returns portal. To do so, click on one of the three banners and you will be directed to the corresponding returns portal for your country. After you have completed all the mandatory fields there, your return label will be generated and is available in PDF format. Open the PDF and print it out.
4. affix DHL return label
Separate the printed PDF at the dividing line and then stick the return label onto the package. Be careful not to stick over the barcodes.
5. send package
Hand in the return to the nearest post office or parcel station and have the posting confirmed. That's it. After we have received your return, we will take care of your request as soon as possible.
Create return labels for return shipments from other countries:
Find links to create a return labels for other countries at the bottom of this page.