Privacy and data protection
Data privacy statement
The privacy of your data is a matter of trust, and your trust is very important to us. We have great respect for your privacy. Protection and collection, processing and use of your personal data in accordance with law is very important to us. For you to feel good about using our websites, we strictly follow legal obligations when collecting and processing your personal data and we would like to inform you how we collect and handle these data.
Responsible party for the collection, processing and use of your personal data according to Bundesdatenschutzgesetz (German Federal Data Protection Law) is: Electric Bike Solutions GmbH, Carl-Bosch-Strasse 2, 69115 Heidelberg.
If you wish to object to us collecting, processing or using your personal data, according to data protection regulations in general or for certain purposes, you can object by letter or e-mail, to be sent to the following contacts:
Electric Bike Solutions GmbH
Phone: +49 - 6221 871060
Collection, processing and use of your data
Of course you can visit our web page without leaving any personal data. We only store data without any personal relation, like the name of your internet service provider, the page you visited us from and the name of the requested file. The data are processed only to improve our services and do not allow any conclusion about to you as a person.
Personal data are collected only if you provide them voluntarily when ordering merchandise, open a customer account or register for our newsletter. We will use the data you provided without your special consent only to handle and fulfil your order. After the contract has been fulfilled completely and the order has been paid in full, all of your personal data will be blocked from any further processing. After all tax and contractual regulation have run out they will also be deleted, in case you did not give your explicit consent for continued use. When registering for the newsletter your email address will be used for our own promotional purposes, until you unregister from the newsletter. It is possible to unregister at any time.
For mailing our newsletter we use the so-called double opt-in process. This means we will not send you a newsletter via email until you have given us explicit consent to activate the newsletter service. We will then send you an email notification to ask you to click a link included in the email to confirm that you wish to receive our newsletter.
If you no longer not want to receive our newsletter you can object without any additional charge. A notification in written form (e.g. letter, email) to the contacts listed in the "Responsible party" section will suffice. Of course in every newsletter there is also a link for unregistering.
Transfer of personal data
We will only transfer your data to the assigned shipping carrier if it is necessary to handle your order. To handle your payment we will transfer your banking data to the assigned financial institution.
Within the ordering process your personal data will be transmitted in encoded form via the internet using SSL. We protect our website and other systems from data loss, demolition, unauthorized access, alterations or distribution of your data by unauthorized parties using technical and organisational measures. Accessing your customer account is only possible by entering your personal password. Always keep your access information confidential and close the browser as soon as you have ended your communication with us, especially if you are using the computer together with others.
Contractual wording is stored in our in-house systems. General Terms and Conditions are accessible anytime on this page. In case you have created a customer account, you can access your customer data by clicking 'Kundenlogin' (customer log-in). Your order data will be sent to you by email. After the order is concluded the contractual wording cannot be accessed by internet anymore due to safety reasons.
Web analysis with Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called cookies, text files stored on your computer that enable the your use of our website to be analysed. The information created by this cookie usually will be transferred to a server in the US and stored there. In case of IP disguise has been activated on this website your IP address will be shortened by Google within all member states of the EU or other EEA contract states. Only by way of exception the complete IP address is transferred to a US Google server and shortened by them. By order of this website's operator Google will use this information to analyse the use of this website, to conduct reports about web activities and to provide additional services regarding the use of websites and the internet to the website operator. The IP address transferred in connection with Google Analytics will not be linked to any other Google data. You can prevent the storage of cookies using the according setting of your browser software; please take note that in this case you might not be able to use all functions of this website or not to their full extent.
You can also prevent the transfer of your website-use-related data created by the cookie (including your IP address): https://tools.google.com/dlpage/gaoptout
Our website uses social plug-ins ("plug-ins") of the social network http://www.facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plug-ins can be recognized by the Facebook logo (white "f" on a blue tile or a "thumbs-up" symbol) or by being marked with a "Facebook social plug-in" tag. A list and the look of Facebook social plug-ins can be found here: https://developers.facebook.com/docs/plug-ins.
When you open a page of our website that contains one of these plug-ins your browser will establish a direct connection to a Facebook server. Facebook will transfer the plug-in's content directly to your browser, which will embed it into the website. We have no influence on the data volume, Facebook will collect by means of this plug-in. Therefore we want to inform you according to our knowledge:
By embedding the plug-in Facebook will receive information about you having visited our website. If you have logged-in to Facebook, they can relate your visit to your Facebook account. When you interact with the pugin, e.g. use the like-button or post a comment, respective information will directly be transferred to Facebook by your browser and stored there. Even if you are not a Facebook member there is a chance for Facebook to learn about your IP address and store it.
Find information about purpose and extent of the collection, processing and use of these data by Facebook plus your related rights and measurements to protect your privacy on Facebook's notice of confidentiality: http://www.facebook.com/policy.php.
If you are a Facebook member and do not want Facebook to collect data about your use of our internet presence and to connect these data to your membership data stored by Facebook, you need to log-out from Facebook before you visit our website.
Use of Google+ plug-ins (z.B. „+1“-Button)
Our website uses social plug-ins ("plug-ins") of the social network Google+ which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). These plug-ins are recognizable e.g. by button showing the +1 symbol on a white or coloured background. A list and the look of Google plug-ins can be found here: https://developers.google.com/+/web
When you open a page of our website that contains one of these plug-ins your browser will establish a direct connection to a Google server. Google+ will transfer the plug-in's content directly to your browser, which will embed it into the website. By embedding the plug-in Google will receive information about you having visited our website, even if you do not have a Google+ profile or your are not logged-in to Google+. This information (including your IP address) will be transferred by your browser to Google/USA and stored there.
If you are logged-in to Google+,Google can directly relate your visit to our website to your Google+ profile. When you interact with the pugin, e.g. use the "+1"-button or post a comment, respective information will directly be transferred to a Google server by your browser and stored there. These informations will be made public on Google+ and are visible to your contacts.
Find information about purpose and extent of the collection, processing and use of these data by Google plus your related rights and measurements to protect your privacy on Google's notice of confidentiality: https://developers.google.com/+/web/buttons-policy
If you do not want Google to collect data about your use of our internet presence and to connect these data to your Google+ profile, you need to log-out from Google+ before you visit our website. You can also completely prevent Google plug-ins to be loaded using add-ons for your browser, e.g. the script blocker "NoScript" (http://noscript.net).
Right to information
According to Bundesdatenschutzgesetz (German Data Protection Law) you have the right to informed free of charge about your stored data and also the right to have them corrected, blocked or deleted.
We take the protection of your data very seriously. To make sure your personal data are not passed on to third parties please send your request by email or letter, using your correct identity,to
Electric Bike Solutions GmbH
phone: +49 6221 871060