Generating a return label
Please Note: The following steps are only necessary if you wish to return a parcel via DHL return label. The use of a return label is in no way mandatory to execute your legal right of return.
If you wish to return an article, request a return form (return label) and send it back to us. How does a cost free return via DHL work?
1. Fill out and print
The return form (return label) is provided by DHL in their return portal. Find the respective link on this page. Please fill out the requested sections, open the provided PDF and print it.
Best way is to re-use the original packaging or the supplied box (tool rental) to ship the article in order to prevent damage while shipping. Remove all old address label and attach the return label.
3. Cut out
Please separate the return form (return label) from the receipt along the dedicated line. Take the receipt to your local post office.
Now attach the return form (return label) onto the parcel where it must be clearly visible.
Drop the parcel at your local post office and keep the confirmation.